A Nurse Practioner Diagnosed me with degenerative disc disease.?

I went to her because of pain in my Neck Shoulder and in my tricep forearm and tingling in my fingers. She never mentioned a referral just put me on Pain meds for a couple weeks till I called and asked what next, she then said I could get an MRI. After 2 weeks I called to ask about the scheduling of an MRI and she told me "The insurance company was taking their time." Though, suddenly after calling it was scheduled that day. After I had a massive panic attack in the MRI I had to reschedule it though when I called her office they said she was off today. There was No one who could help me until she got back. My arm was now in extreme pain and I had lost 50% of my strength in it. I called the DUKE hospital main number and they said go to the ER or urgent care. I went to urgent care and the Nurse Practitioneer there said i needed tyo see a specialist immidiately and scheduled me the next day. Go the MRI, i have two ruptured disc in my Cervical vertibrae and Surgery on this WED. Is this normal or Malpractice?? Any thoughts?? This all took place over more than a month ago.